If you purchase a prepaid package and suffer from buyer’s remorse, you have 24 hours to change your mind. We will refund 70% of your purchase via your method of payment.
Skin creams can be returned, for credit, within 48 hours. Creams must be in unopened and in sellable condition.
Treatment & Package Expiration Policy
All service packages and prepaid treatments must be used with in 1 year (365 days) of the date of purchase or they will expire. The purchase of packages can not be combined with any other specials, discounts, deals or promos and is non refundable.
Appointment Cancellation & Late Arrival Policy
If you cancel an appointment with less than 24 hours notice, a $35 fee will be charged and is due at the beginning of your next appointment.
We believe it is really important to respect each others time. Please understand that your appointment is a time slot and we may have other procedures booked after you. Your late arrival may mean that we do not have time to complete your procedure and sanitize the studio prior to our next guests arrival. If this is the case, we will have to re-book your procedure for another time and you will be subject to our last minute cancellations fee on your next appointment.
We all run late from time to time. If you are running late, please let us know, we will make every effort to get you in on the same day, but we cannot alter the appointments of others.